Shipping policy
Free tracked shipping, everywhere we deliver
Every order ships free with tracking. Express shipping is available at checkout in most regions for a small fee.
Where we ship
United States, Canada, United Kingdom, Australia, New Zealand, and most of Europe. If your country isn't offered at checkout, we don't currently ship there.
Processing time
Orders are packed and dispatched within 1 to 2 business days. You'll receive a confirmation email when your order is placed and a second email with your tracking number once it's on its way.
Delivery times
These are business days from dispatch, not calendar days.
- United States: Standard 3 to 6 days, Express 2 to 4 days
- Australia: Standard 5 to 10 days, Express 4 to 8 days
- United Kingdom: Standard 6 to 11 days, Express 4 to 9 days
- Canada: Standard 7 to 11 days, Express 5 to 9 days
- New Zealand: Standard 6 to 11 days, Express 5 to 9 days
- Europe: Standard 6 to 12 days
Delivery times can run longer in December and around public holidays. Your checkout shows an estimated arrival date based on your address and the option you choose.
Tracking your order
Use the tracking link in your dispatch email, or enter your order number on our Track your order page. Tracking can take 24 to 48 hours to show its first scan after dispatch.
Where your order ships from
We ship from fulfilment partners closest to you. Orders to the United States ship from within the US. Orders to other regions ship from our international fulfilment centre. If you order more than one item, they may arrive in separate parcels a few days apart.
Customs and duties
Most orders are delivered with no additional charges. Orders to the United States and Canada may occasionally be assessed a small customs or handling fee by the carrier; this is set by local customs and is the responsibility of the recipient.
Address changes
We can update your delivery address if you contact us before the order is dispatched. Once dispatched, changes have to be made with the carrier and aren't always possible, so please check your address carefully at checkout.
PO boxes and parcel lockers
Standard shipping delivers to PO boxes and parcel lockers in most regions. Express shipping requires a street address.
Lost or delayed parcels
If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 5 business days of the top of its delivery window, contact us at hello@polardiffuser.com with your order number. We'll investigate with the carrier and send a replacement or refund if the parcel is confirmed lost. Please contact us within 30 days of the dispatch date.
Damaged on arrival
If your diffuser arrives damaged, email us within 7 days of delivery with a photo of the item and the packaging. We'll replace it at no cost; you won't need to send the damaged one back.
Questions
hello@polardiffuser.com, or use the form on our Contact page.